Reports & Moderation 🚩

Community-driven quality control keeps the platform trustworthy!

What is the Reporting System?

Users can report codes that have issues.

Why Reporting Exists

Protects shoppers from:

Broken/expired codes
Misleading descriptions
Offensive content
Scam attempts

Protects creators from:

False information
Bad actors
Platform abuse

Protects the platform:

Maintains quality
Builds trust
Fair competition

It's not about "getting in trouble" - it's about maintaining quality!

What Can Be Reported?

Users can flag your codes for:

1. Broken Link

Issue: Affiliate URL doesn't work

Common causes:

Link expired
Typo in URL
Brand changed links
Tracking parameters broken

Example:

Report: "Link goes to 404 page"

2. Code Doesn't Work

Issue: The discount code doesn't apply

Common causes:

Code expired
Wrong code entered
Restrictions not met
Already used (single-use)

Example:

Report: "Code says 'invalid' at checkout"

3. Misleading Information

Issue: Description doesn't match reality

Common causes:

Discount amount wrong
Restrictions not mentioned
Expires sooner than stated
Deal changed by brand

Example:

Report: "Says 20% but only gives 10%"

4. Offensive Content

Issue: Inappropriate language or content

Common causes:

Slipped through AI filter
Interpreted differently
Cultural misunderstanding
Genuinely inappropriate

Example:

Report: "Description contains offensive language"

5. Spam

Issue: Low-quality or promotional content

Common causes:

Keyword stuffing
External link spam
Repeated content
No real value

Example:

Report: "Just spam with random keywords"

6. Other

Issue: Doesn't fit other categories

Common causes:

Technical glitches
Duplicate codes
Wrong brand
Unusual circumstances

How Reporting Works

The reporting flow:

1. User Sees Issue

Shopper tries your code and encounters a problem.

2. User Submits Report

They click "Report Issue" and fill out form:

Select issue type
Provide details (optional)
Submit anonymously

Takes 30 seconds.

3. Report Enters Queue

Your code gets flagged for review:

Status: Under Review
Visible: Still shows on platform
Your notification: Email sent

4. You Get Notified

Within 24 hours, you receive email:

Subject: Action Required: Code Report

Code: BEAUTY20
Issue: Code doesn't work
Details: "Returns 'invalid code' error at checkout"
Reporter's note: "Tried 3 times, doesn't apply"

Action needed: Please review and update or respond

5. Admin Review

Our team investigates:

Checks the code
Reviews description
Tests the link
Considers context
Makes decision

Usually within 24-48 hours.

6. Resolution

Three possible outcomes:

Valid Report:

Code deactivated (if serious)
Required to fix
Re-review after fix

Invalid Report:

No action needed
Code stays active
Report dismissed

Partial Issue:

Asked to update details
Add clearer instructions
Fix specific elements

Types of Reports & Responses

How to handle each:

Broken Link Reports

If report is valid:

Check the link
- Test it yourself
- Confirm it's broken
- Find correct link
Update the code
- Edit code entry
- Fix the URL
- Save changes
Respond to report
- "Fixed! Updated URL"
- Thank the reporter
- Mark as resolved

If report is invalid:

Test and confirm link works
Provide evidence (screenshot)
Explain any requirements (e.g., VPN issues)

Code Not Working Reports

If code really doesn't work:

Contact the brand
- Verify code status
- Get correct code
- Check restrictions
Options:
- Update code if you got new one
- Add instructions if restrictions apply
- Deactivate if truly expired
- Delete if no longer valid
Update description
- Add any new restrictions
- Update expiration date
- Clarify requirements

If code DOES work:

Test it yourself
Screenshot proof
Explain requirements
Update instructions to prevent future reports

Misleading Info Reports

If description is wrong:

Review your content
- Check discount amount
- Verify restrictions
- Confirm expiration
- Test yourself
Update immediately
- Fix wrong information
- Add missing details
- Clarify restrictions
- Be more specific
Learn for future
- Double-check before posting
- Keep descriptions updated
- Be conservative with claims
- Under-promise, over-deliver

If description is accurate:

Provide evidence
Explain potential confusion
Improve clarity anyway
Add more details

Offensive Content Reports

If content IS inappropriate:

Acknowledge the issue
- Take it seriously
- Don't get defensive
- Learn from it
Fix immediately
- Rewrite description
- Remove offensive parts
- Use appropriate language
- Run through AI again
Apologize if needed
- Brief acknowledgment
- Shows professionalism
- Builds trust

If content is NOT inappropriate:

Explain context
Cultural differences
Intended meaning
Consider revising anyway

Spam Reports

If it IS spam:

Rewrite completely
- Use natural language
- Add real value
- Be specific
- Help the shopper
Remove spam elements
- No keyword stuffing
- No all caps
- No repeated words
- Professional tone
Follow content rules Review guidelines

If it's NOT spam:

Explain your intent
Show value provided
Improve clarity
Make it more helpful

Responding to Reports

Best practices for handling flags:

1. Act Quickly

Timeline:

Check email daily
Respond within 24 hours
Fix issues ASAP
Don't ignore reports

Why speed matters:

Shows professionalism
Maintains trust
Prevents escalation
Protects ranking

2. Be Professional

Good response:

Thank you for reporting this! I've tested the link
and updated it. The code should work now. I appreciate
you taking the time to let me know.

Bad response:

This is fine, you did it wrong.

Remember:

Reports help improve quality
Be grateful for feedback
Stay calm and professional
Fix real issues

3. Fix Don't Fight

If there's an issue:

✅ Acknowledge it
✅ Fix it fast
✅ Thank reporter
✅ Move forward

Don't:

❌ Argue about technicalities
❌ Blame the shopper
❌ Get defensive
❌ Make excuses

4. Learn and Improve

Use reports to:

Identify patterns
Improve processes
Update templates
Prevent future issues

Track:

Common issues
What triggers reports
How to prevent them
Better practices

Consequences of Reports

What happens with multiple reports:

First Report: Warning

Email notification
Asked to fix
No penalties
Learning opportunity

Action: Fix the issue, improve quality.

Multiple Reports: Review

3+ reports in 30 days triggers:

Account review
Manual investigation
Pattern analysis
Intervention if needed

Action: Review all your codes, improve quality across the board.

Repeated Violations: Penalties

Consistent issues may result in:

Soft Penalties:

Lower search ranking
Verification badge removed (Pro)
Feature restrictions
Probation period

Hard Penalties:

Code removal
Account suspension
Permanent ban (extreme cases)

We rarely reach this point - most creators fix issues quickly!

False Reports

What if someone reports you unfairly?

How We Handle

We investigate every report:

Don't auto-remove codes
Test codes ourselves
Review context
Consider patterns

One false report won't hurt you.

Malicious Reporting

If someone is abusing the system:

We track reporter patterns
Ban malicious reporters
Protect creators from abuse
Keep it fair

Don't worry about competitor sabotage - we're watching for that!

Appealing Decisions

Think we got it wrong?

Email: [email protected]
Include:
- Your code
- The report
- Your evidence
- Why it should stay
Human review: 24-48 hours
Decision: Final decision emailed

We're fair but firm.

Preventing Reports

Best defense is quality:

1. Test Everything

Before publishing:

✅ Test the link
✅ Verify the code works
✅ Check discount applies correctly
✅ Confirm restrictions
✅ Verify expiration date

5 minutes of testing prevents hours of fixing reports!

2. Be Accurate

In descriptions:

Exact discount amount
All restrictions listed
Correct expiration
Clear instructions
Honest representation

Accuracy = trust = fewer reports.

3. Update Regularly

Maintenance schedule:

Weekly: Review all codes
Monthly: Test all links
Quarterly: Update descriptions
Always: Fix expired codes

Keep everything fresh!

4. Clear Instructions

Include:

How to apply
What's excluded
Minimum requirements
Special steps

Reduces confusion = fewer reports.

5. Monitor Performance

Watch for:

Low conversion (might be broken)
No clicks (possibly expired)
Sudden drops (check it!)
User feedback

Catch issues before reports.

Report Analytics (Pro)

Track your report history:

What You Can See

Dashboard shows:

Total reports received
Report types breakdown
Resolution status
Average response time

Per-Code:

Reports on each code
Common issues
Fix history
Quality score

Using Report Data

Identify patterns:

Same issue recurring?
Specific codes problematic?
Certain brands?
Time-based trends?

Improve systematically:

Address root causes
Update processes
Better quality control
Prevent future reports

Best Practices Summary

Quick reference:

✅ DO This

Respond to reports quickly
Fix legitimate issues
Thank reporters
Learn from feedback
Test before publishing
Update regularly
Be accurate and honest
Follow content rules

❌ DON'T Do This

Ignore reports
Argue with reporters
Leave broken codes up
Make excuses
Repost bad content
Blame others
Get defensive
Violate guidelines repeatedly

Getting Help

Report-related questions:

General Help:

📧 Email: [email protected]
💬 Subject: "Report on Code [CODE]"
⏰ Response: 24-48 hours

Urgent Issues:

⚠️ False takedown
⚠️ Malicious reporting
⚠️ System errors
⚠️ Urgent corrections

Include:

Your code details
Report information
Evidence/screenshots
Your side of story

Community Standards

We're all in this together:

Be a Good Creator

Maintain high quality
Update promptly
Help the community
Report issues you see
Follow the rules
Stay professional

Be a Good Reporter

(For shoppers reading this)

Report real issues only
Provide helpful details
Be constructive
Give creators time to fix
Don't abuse the system

Quality benefits everyone!

Next Steps

Maintain your quality:

High quality = fewer reports = more success! ✨